I am seeing red! I just got home from my visit with my new Oncologist at Saints hospital in OKC. She’s young, very serious – I cannot think of any situation which could make her crack a smile. But, I put any negative thoughts out of my mind due to her coldness and concentrated on her seriousness, interpreting her attitude as being exactly how one should hope their Oncologist to be – serious and paying attention.
Yeah. Right. She starts quizzing me on why I left my other Oncologist. I told her, as my body and voice started to tighten, that I am a terrified driver! I would have a PANIC attack if I were to blatantly take a wrong turn and end up on the expressway! My husband can no longer drive me, I must drive myself. I would have a panic attack if I had to drive all the way to Integris! I was not acting. But, I don’t think she believed me.
She then started asking me why I quit taking the estrogen blockers. I told her it was because I was losing my memory when I was taking them. I forgot to mention that Dr. Theobald had told me that my chances of having cancer recur were LESS THAN HER own, which was also an influence on my decision. There was no in-depth discussion about the risks of NOT taking those drugs!
Dr. Nguyen then examined my reconstructed chest, listened to my heart and lungs and looked in my mouth, then she told me to get dressed, she would be back in a moment.
When she returned, she said I could probably benefit from an ultrasound and that she would like to see me in a month AFTER she gets the records from Dr. Theobald’s office. WHAT? I had those records FAXED to her more than a week ago! Besides, during her questioning, she KNEW things she could ONLY KNOW if she had read Dr. Theobald’s report! Now what? Is this new Oncologist psychic too??? Damn, I am crazy mad!! She f#*king out and out lied to me about not having those reports!!!
THEN… she says good-bye and literally RAN out the door! What the hell? Were we done? I have NEVER had a doctor leave an office visit so abruptly! Especially on the first visit! No, “Ok, go to the front desk, the girl will set up your next appointment..” nothing! I felt like a blind person!
I decided to go to the front desk where one of the three girls looked at my account and said the doctor hasn’t closed today’s visit yet, that I needed to wait. I asked the girl if I did the right thing by leaving the office room. She said that yes, Dr. Nguyen has a lot of things on her mind and often times just leaves the room. Oh, ok. The girl also informed me that what it means when the doctor is “closing the day’s visit” is that she’s recording her notes and suggestions for any future visits or testing.
About 20 minutes later, the doctor was finished closing my visit. The desk girl made an appointment for me TWO MONTHS LATER as the doctor indicated in her CLOSING NOTES!! Not the original ONE MONTH which the doctor had told me she would do. There was also no mention of scheduling for an ultrasound.
On my terrifying drive home, remember me, the chicken driver? I kept wondering about the doctor’s claim that she had not received Dr. Theobald’s records. She had to have received them. She was lying to me, but why? Before I became any more paranoid, I would phone Integris Medical Records and speak with Kim and ask her to look at her records and tell me exactly when she faxed my records to Dr. Nguyen’s office.
After arriving at home and settling the dogs and cat, I phoned Kim at Integris. She remembered me and quickly found her receipts showing the fax to Dr. Nguyen’s office went through SUCCESSFULLY the very next day after my request. The fax was sent to Dr. Nguyen’s office on August 21st and showed as successfully delivered! No interruption. No disconnection. The fax went through!
Next, I phoned Dr. Nguyen’s office and asked to speak to her nurse, of course, I was given her voice mail. I left a message telling her that I was concerned because Dr. Nguyen told me she had not received my records but, I have proof that the records were faxed to her. I asked that she please call me back because I was concerned that my records were mis-routed somewhere else in the hospital.
When the nurse phoned back, she told me, and you’re not going to believe this, “We just received your records in today’s mail!” What the F#*K??? Are you KIDDING ME??? I received my own records from Integris two days after my request. You are NOT going to tell me that it took them TWO BLOODY WEEKS to MAIL reports to you, especially when Kim has the transmission report that the records were FAXED!!!
I am livid! I have NEVER in my life known a doctor to blatantly LIE right to my face! Wonders will never cease. Now, what the hell am I going to do about finding an Oncologist who isn’t an outright liar?! Good-bye Ms. Nguyen and good riddance!